Mandate

The Office of the Secretary to the Sangguniang Panlungsod (OSSP), established under Commonwealth Act No. 502 and subsequently amended by Republic Act 537 (the Revised Charter of Quezon City), operates in accordance with Republic Act No. 7160, also known as the “Local Government Code of 1991”. OSSP serves as the Secretary to the City Council, the Board of Tax Appeals, and any other boards and committees that may be established thereafter. It plays a vital role in local legislation by providing administrative, secretarial, and legislative services, as well as technical support, to the Quezon City Council, the deliberative and policy-making body of the City Government.

Service Pledge

As Secretary to the City Council of Quezon City, OSSP pledges to uphold the following commitments to the citizens it serves:

•   Accessibility: To maintain open lines of communication, ensuring not only with the QCitizens but with the public as a whole, who can easily reach Office for inquiries, feedback, and assistance. Everyone is assured to be treated with impartiality and fairness, regardless of status, gender, ethnicity, religion, political affiliation or any other similar factors/personal circumstances.
• Timeliness: To process requests, documents, and applications promptly and efficiently, striving to minimize waiting times and unnecessary delay. OSSP time is always ahead of time.
• Transparency: To operate with transparency, by providing clear and accurate information regarding procedures, requirements, and proceedings of the Sangguniang Panlungsod.
• Accountability: To adhere to the time-honored principle of PUBLIC OFFICE IS PUBLIC TRUST. As Public Office, OSSP takes responsibility for its actions and decisions, and in entrusting duties to responsible focal persons committed to addressing concerns and rectifying mistakes in a timely and effective manner.
• Professionalism: To observe professionalism, courtesy, and respect in all interactions with the public, maintaining the dignity of our Office and the people it serves.
• Continuous Improvement: To continuously improve its services, processes, and systems to successfully meet the evolving needs and expectations of the public.

Through this service pledge, OSSP reaffirms its commitment to serve the people of Quezon City with integrity, excellence, and dedication.

Citizen’s Charter